The Operations Manager at the Ibis Hotel in Jabbeke plays a crucial role in ensuring the smooth and efficient day-to-day operations of the hotel.
In collaboration with the General Manager, his/her role involves overseeing all departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure high standards of service, guest satisfaction, and operational excellence.
Key Responsibilities
Guest Service and Satisfaction:
- Ensure all departments deliver consistently high standards of guest service;
- Address and resolve guest complaints professionally and promptly;
- Promote a culture of excellence in guest care.
Operational Management:
- Oversee daily operations across all departments;
- Conduct regular meetings with department heads to discuss operational matters and performance targets;
- Implement and monitor standard operating procedures to ensure consistency and quality.
Financial Management:
- Manage the hotel’s budget, monitor expenses, and implement cost-control measures;
- Maximize profitability through efficient resource allocation and strategic planning;
- Collaborate with the sales and marketing team to develop strategies for increasing occupancy and revenue.
Staff Management:
- Recruit, train, and evaluate hotel staff in coordination with the human resources department;
- Provide leadership and support to department heads, fostering a positive work environment;
- Conduct regular performance reviews and provide feedback and coaching to staff.
Quality Assurance:
- Conduct regular inspections to ensure the hotel’s facilities are maintained to high standards;
- Ensure compliance with health and safety regulations;
- Monitor and improve operational processes to enhance guest satisfaction.
Strategic Development:
- Develop and implement operational policies and procedures;
- Stay updated with industry trends and competitor activities to maintain a competitive edge;
- Plan and execute projects aimed at improving operational efficiency and guest experience.
Skilles and Qualifications
- Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field;
- Experience: Several years of experience in hospitality management, with a proven track record in managing hotel operations;
- Skills: Strong leadership, communication, and organizational skills. Ability to handle multiple tasks and resolve issues in a fast-paced environment. Proficiency in financial management and guest service enhancement.
Working Conditions
- The role requires flexibility with working hours, including weekends and holidays;
- The Operations Manager needs to be highly mobile within the hotel premises, frequently interacting with staff and guests;
- The position demands a high level of professionalism and attention to detail.
Employment: Full-time, Permanent Jobs
Salary: From €3,066 per month
Extra-legal benefits
- Company clothing;
- Eco cheques;
- Electronic meal vouchers.
Schedule
- Day shift;
- Mon-Fri ;
- Weekend availability;
- Working on public holidays
Types of additional compensation
- 13th month;
- Holiday pay.